General trading conditions for training counselling by flowandgrow

Individual counseling

Cancellation policy
A booked appointment is binding and therefore payment is compulsory. Should you for some unexpected reason be unable to meet for the agreed upon appointment, I ask you to call me no later than 3 days prior to the appointment to reschedule a new meeting. In this way we avoid the production of additional costs. Thank you for your understanding!
Cancellation policy: Free cancellation is possible up to 3 days before the start date. In case of cancellation up to 24 hours prior to the date, the cancellation fee is 30% of the agreed fee. For cancellations less than 24 hours before the deadline without prior cancellation, the total fee is due.

Training activities

Validity
The following regulations apply to the conclusion of contracts for the participation in training measures carried out by flowandgrow, mentioned in the following as FG. These terms and conditions, the application form and the price list form the entire contract between FG and the participant of the training measure, mentioned in the following as PTM. They replace all earlier and simultaneous agreements regarding the service of FG.

Contract conclusion
The contract between the PTM and FG becomes effective as soon as the PTM fills in orderly the application form, hands it in signed and FG does not turn down the application within one week after receipt. From this time on applies the contractual relation between the PTM and FG. FG is justified to reject any registration without giving reasons.

Registration confirmation and invoice
The participant receives the invoice with the confirmation of enrolment. The invoice amount is to be transferred up to 2 weeks prior to the seminar to the account specified in the invoice. The registration is valid only with the transfer of the registration fee.

Registration Cancellation
The cancellation of a booked training is possible up to 30 days before the event begins, for a processing fee of 50, - Euro. Changing a booking to another date is free of charge until 14 days before the contractual booked training begins. Cancellations that take place less than 14 days in advance will be charged with 50 % of the training fee. Handling and cancellation charges can be refrained from in case another PTM is designated as a substitute with whom a contract is being signed through our confirmation of enrolment for the cancelled course. With non appearance in the seminar the full training fee becomes due. A later allowance is not possible in this case.

Reserved rights of withdrawal
We are justified to call the seminar off at the latest 1 week before the training was meant to begin if the minimum number of participants has not been reached or other conditions substantial for the training being carried out have changed. In these cases already paid training fees will be returned immediately. Further claims, in particular claims for damages, are not accepted by us.

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